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Returns, Refunds, Store Credit & Exchanges

We encourage you to read and ensure you understand our Returns Policy before making your purchase.

Our policy lasts 30 days and only applies to faulty or defective products. We do not offer returns for change of mind, so please choose carefully! If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Changed your mind? Not happy with the results? Is the product unsuitable or not as expected?

Due to the intimate nature of our products we are unable to accept returns on our adult products. We value the health and wellbeing of our customers and guarantee that such products purchased are new and shipped directly from the factory to our warehouse to you. These include:

  • All sex toys
  • Bondage items
  • Erotic/sexual Novelties
  • Essentials (e.g. lubes, oils and sexual aids).

True to our high level of customer service, we will always endeavour to keep our customers happy and satisfied. If you would like any product advice, please contact our friendly customer service team.

Is your product faulty?

Lingerie, Costumes & Footwear
If your item is faulty, please contact our friendly customer service team within 30 days of purchase.
We are not able to cover damage to garments that are the result of improper laundering. Please follow all care instructions carefully.

Sex Toys, Bondage, Novelties & Essentials
We offer a 30-day warranty period on all adult products, if you believe your product is faulty, please contact our friendly customer service team. By contacting us first it will allow us to troubleshoot with you and provide clear, concise warranty claim instructions tailored to your circumstances.

Before contacting us, you may like to try some of the basic troubleshooting tips below:
If your product is rechargeable:

  • Ensure the product is fully charged.

  • Ensure the light (if any) is illuminating to show the product is connected to the charger.

  • Hold the power button for 3-5 seconds to turn on.

  • For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

If your product is battery operated:

  • Ensure you are using the correct batteries.

  • Ensure the batteries have been inserted correctly.

  • Try new batteries.

  • Hold the power button for 3-5 seconds to turn on.

  • For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

Wrong size garment? Not the right style for you? Unwanted gift?

We offer a 30-day return policy for change of mind or unsuitability of lingerie and costumes from the date of purchase.
All return requests must have a Return Authorisation Number which can be requested via the Request a Return function within your My Account.

To be accepted, all returns must:

  • be returned in the original undamaged packaging/box (where applicable).
  • have intact tags, still attached to the garment.
  • not have been used/worn (except to try on for size).
  • not be damaged or soiled.
  • not be altered in any way.

Lingerie return exclusions: Latex wear, hosiery and bodystockings.

Any returns made without a valid Return Authorisation Number will be returned to sender.

Standard postage fees apply to all returns. Return shipping labels are non-refundable for customers in the United States purchasing a return shipping label from our Returns Portal.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



To start a return, you can contact us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  1. Exchanges for another size are subject to availability.
  2. Exchanges are processed by applying store credit to your account and applying this against your new product.
  3. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at